Terms and Conditions of Sale

By using or placing an order from this site you are acknowledging that you have read, and that you understand and accept the terms and conditions set forth in this document entitled, "Terms and Conditions of Sale".
Acceptance of Orders
FanlessPro.com reserves the right to refuse or cancel an order at any time, for any reason. Also, any automated or electronic order confirmation, by e-mail or otherwise, does not indicate acceptance of an order.
Payment, Pricing, and Delivery
FanlessPro.com accepts Visa and Master Card. We require full payment in advance for all purchases. All in-stock orders will generally ship within one business day. All prices are set at the time of purchase. FanlessPro.com does not offer any form of price protection. All prices are frequently updated and are subject to change without notice. We are not responsible for typographical errors with regard to price.
30-Day Money Back Guarantee
If you are dissatisfied with any product purchased from FanlessPro.com you can return it for a full refund of the original purchase price (less any shipping charges) within 30 days of the original purchase date. If your order included a discount, then this discount will be deducted from your refund amount, if your net order (after returning products) is less than the minimum order amount originally required for the discount. Products returned for a refund must be in perfect condition with all original packaging, accessories, and instructions. The customer is responsible for freight charges to return any product to us via an insured and trackable carrier (such as UPS or FedEx).
FanlessPro.com bills all orders at the time the order is placed. Within 30 days of the shipment of your order, you have the option to return your hardware for refund. All returned hardware must be undamaged and in as-new condition, in original packaging. After the 30 day term, the product can only be returned at the discretion of FanlessPro.com, at the current value of the product minus a 20% restocking fee. Shipping costs are not refundable, and you are responsible for shipping costs to return a product. Refunds may take up 2-4 weeks to be processed. Special order items (parts not listed on our website, but added by request to a quote), services, and peripherals are not eligible for return. Quantity orders and orders of $5,000 or more are not eligible for return.
International Policies
International customers are responsible for all brokerage fees, taxes and import duties. FanlessPro.com is not in any way involved with determining or collecting those costs. These costs vary greatly by location, so we cannot tell you how much cost to expect, but your local government can provide this information. Your shipping carrier will communicate your final costs for collection just before delivery.
International customers are responsible for all shipping costs, including any warranty repairs or part replacements. FanlessPro.com is proud to be able to offer our products internationally, but the high costs of shipping mean that we can not cover shipping costs.
If your product arrives with physical damage, immediately take pictures and report the damage to your shipping carrier. FanlessPro.com can assist you with this process, but the more careful you are to document the damage, the more likely that you will have a smooth process in filing a damage claim with the carrier.
The power cords we provide are for US style wall sockets only. If you require a different style power plug, you must source that cable locally.
Limitation of Liability
FanlessPro.com advises that all installations, or removals of (as well as any modifications, adjustments, or upgrades to), our products, be made only by a qualified technician. FanlessPro.com is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. FanlessPro.com does support end users making upgrades to their system but is not responsible for damages that are the result of these modifications. FanlessPro.com is not responsible for any losses or complications (including lost profits or income, lost time or labor, or lost data, personal injury, and claims against you for damages from a third party) that arise as a result of a computer failure or a delay in the production or repair of your system.
Should you have other questions or concerns about these warranty policies, please call us at (360) 687-8883 or send an email directly to our sales staff. info@fanlesspro.com.